Frequently asked questions
What payment methods are available for reservations?
You can book your vacation with the following payment methods: credit card, cheque, vacation voucher, cash and vacation e-cheque.
Are you VACAF approved?
Your Oléron Loisirs campsite is VACAF approved.
Can we pay in instalments?
You can pay in instalments. A few details: the reservation is accepted when the deposit has been paid (30% of the total amount). The balance is due 4 weeks before arrival. If you book less than 4 weeks before arrival, you must pay the full amount by credit card. The booking is final after receipt of the balance and the deposit.
How can I book my vacation with my VACAF rights?
Our team is available to make your reservation by telephone. In order to make your reservation, please have your social security number at hand.
Can a minor come to the campsite unaccompanied?
Minors (including emancipated minors) not accompanied by an ascending parent are not accepted.
Are pets allowed?
Pets are allowed at an extra charge, except for 1st and 2nd category dogs. They must be kept on a leash. Vaccination certificate and tattoo number required. We remind you that it is forbidden to leave the animal alone in the accommodation or on the terrace. Maximum two pets per rental.
What happens if you arrive late (because you can’t get to reception during opening hours, for example)?
In case of late arrival, please inform the campsite. Our team will then leave the keys and a description in a letterbox or safe. All details are on the reception door of your campsite.
What to do on arrival
On arrival, please report to the campsite reception.
What are the arrival and departure days?
For rentals: it is possible to arrive every day of the week during periods other than school vacations. During school holidays (July and August), it is possible to arrive on Saturday or Wednesday, depending on the day of arrival at the time of booking. For pitches, departures and arrivals are from Sunday to Sunday.
What time should I arrive and leave?
The keys to your rental are available from 4.30pm. Departure is before 10am. In pitches, arrivals are from 12pm and departures before 12pm.
Can I invite guests to the campsite?
All visitors must report to reception and pay the entrance fee. Visitors must leave the campsite by 9pm. Visitors are not allowed to use the aquatic area or take part in the activities reserved for campsite guests, nor have access to the children’s and teenagers’ clubs.
What is the ecological fee?
The campsite has been taking an ecological approach for many years and now wants to strengthen its actions. As part of our commitment to environmental responsibility, we are obliged to introduce this ecological fee. The fee is €0.69 per night and per person, enabling the campsite to take steps in this direction with the participation of everyone.
The introduction of this fee will, for example, help to finance the reprocessing of waste to increase selective sorting, increase the progressive mulching of flower beds and, in the years to come, the creation of various eco-responsible projects, such as the creation of a compost area and more economical water treatment. Providing maintenance teams with more environmentally-friendly products (eco-responsible toilet paper, green cleaning products).
Details and non-exhaustive examples below of the actions taken by the campsite to protect the environment and reduce energy consumption.
Waste treatment:
- Sorting household waste (at the campsite entrance – check before removing bins)
- Emptying the campsite bins (3 times a day)
- Information for holidaymakers on posters
- Installation of selective sorting bins
- Individual selective sorting bin or bag
Green waste with shredded branches for mulching - Permanent collection of paper in the campsite (play area, water park, etc.)
Saving water:
- Take care to save water
- Timed taps in sanitary facilities
- Water-saving sprayheads and showerheads
- Low-pressure water heaters
- Drip irrigation for planting
- Timer for watering at night
- Mulching to prevent evaporation and limit watering
Saving electricity:
- Installation of load-shedding devices to limit peak consumption
- Installation of energy-saving appliances
Gas management
- Installation of propane gas, partly produced from biomass
- Choice of eco-responsible suppliers
Maintenance
- Use of environmentally-friendly cleaning products
Plans for ecological improvements in the coming years
- Installation of solar panels (sanitary facilities and accommodation)
- Recycling of swimming pool washing water for watering purposes
- Installation of charging points for electric vehicles (car park and on certain pitches)
- Installation of a compost bin
- Obtaining the ‘clef verte’ label (grid attached) and linking the site to https://www.laclefverte.org/le-label/les-criteres-du-label-clef-verte/
Are there any kids’ clubs?
The campsite has a children’s club for ages 4 to 10. The kids’ club is open during school vacations.
Are there any teen clubs?
Teens aged 11 to 17 can meet up Monday to Friday in July and August.
Do I have to pay for WIFI?
Wifi is free at your Oléron Loisirs campsite.
Can we barbecue?
Charcoal barbecues are prohibited by prefectoral decree.
How big are barbecue grills in communal areas?
You’ll need a 45*60 cm grid. If you don’t have one, don’t worry, you can rent one at the campsite grocery store.
Are there any shops on the campsites?
Your campsite has a grocery store, snack bar and bar.
Is there a welcome booklet?
Your campsite is innovating with a digital welcome booklet. You’ll find all the information you need about the campsite, as well as entertainment programs and much more. You can also download the shortcut to your phone’s home screen.
What style of swimsuit is allowed?
Authorized swimwear includes: briefs, boxer shorts, bikini (2-piece swimsuit) and one-piece swimsuit.
Do the rentals have TV?
All rentals are equipped with televisions, except in the bungalows.